Question 1

Can a customer get the voucher if he is classified as delinquent?

Accepted Answer

Customers classified as delinquents (as per Bank policy) during the promotion or 30 days post the promotion will not be eligible for this program.

Question 2

How can reward points be redeemed?

Accepted Answer

Redeem points against the Reward Catalogue (1 RP = Up to ₹0.25) or as statement cashback (1 RP = Up to ₹0.20). Redemption is based on your request and meeting minimum RP balance conditions.

Question 3

Can a customer qualify for the offer multiple times in a Quarter?

Accepted Answer

A customer will be eligible only once in a quarter at any given point in time. Even if a customer achieves higher spending during the period, the customer will receive the Rs ₹500 e-voucher only once.

Question 4

What happens if a MoneyBack Cardholder is getting Upgraded / Downgraded during the Quarter?

Accepted Answer

In case an existing MoneyBack credit card gets upgraded or downgraded during the program quarter to any other card variant, the customer will qualify for the quarterly spend benefit of the MoneyBack credit card only if the Quarterly spend target is achieved before the date of upgrade/downgrade. Spends calculation for Quarterly spending benefits on the new MoneyBack Credit Card variant will start from the date of upgrade/downgrade.

Question 5

What are the benefits of the HDFC Bank MoneyBack Credit Card?

Accepted Answer

The HDFC Bank MoneyBack Credit Card is a CashBack Credit Card designed to cater to your convenience, offering rewards on every transaction. Earn 2 reward points for every ₹150 spent, 2X rewards for online transactions (equivalent to 4 RP per Rs ₹150 spent online), and the opportunity to earn up to Rs ₹2,000 in gift vouchers annually by spending ₹50,000 in a calendar quarter. Additionally, you can redeem your reward points as cashback against your card statement at the rate of 100 RP = ₹20.

Question 6

What are the e-vouchers that will be offered?

Accepted Answer

As per the current program, a customer can choose (any one per quarter) from e-vouchers of Pizza Hut, Book My Show, Big Bazaar, Bata, Levis, Woodland, Mainland China, and Myntra. The list of merchants can change without prior notice at the Bank's discretion.

Question 7

How is the Quarter defined?

Accepted Answer

A quarter is defined as a calendar quarter, e.g., Q1 = April 1, 2018 - June 30, 2018.

Question 8

How are reward points posted to your card account?

Accepted Answer

Reward points are systematically posted for every transaction made using this CashBack card. Track them on your statement or through HDFC Bank's NetBanking. The 2X benefit for online spending in the current cycle is credited at the start of the next cycle. For example: Consider the following scenario involving Customer A, whose billing cycle ends on the 15th of each month. Let's say he made online purchases worth Rs ₹60,00 during the Jan to Feb'20 billing period. Here's a breakdown of the earned reward points: For Jan to Feb'20, he earned 80 points at a rate of 2 points for every ₹150 spent. Moving to the next billing cycle, Feb to Mar'20, an additional 80 points are added to his account (thanks to a 1X supplementary points boost) Customer A secures 160 points, demonstrating an effective reward rate of 4 points for every ₹150 spent. This showcases the positive outcome of his ₹6,000 online expenditures.

Question 9

What spends qualify for the offer?

Accepted Answer

The spend milestone program is valid for retail transactions only. Cash transactions, Dial-An-EMI, Cash-on-Call, Balance Transfer, Personal Loan on Credit Card, etc., are not eligible. Transactions that are reversed or cancelled will not be considered. Returned purchases, disputed or unauthorised/fraudulent transactions, and Card Account Fees will not be considered for this offer.

Question 10

How will customers get to know if they have qualified under the Offer?

Accepted Answer

The bank will communicate offer eligibility to the eligible MoneyBack customers within the next calendar quarter. The communication will be completed within 90 days from the end of the quarter. For example, eligible customers for the July-Sep quarter will begin to get their eligibility notifications by December 31st. The eligibility will be communicated to customers on their Mobile No & email ID registered with the Bank via SMS & email.

Question 11

For how many days is a customer eligible for the offer after receiving eligibility Email and SMS?

Accepted Answer

The customer must claim the voucher (i.e., respond with the selected merchant name) within 60 days from the eligibility SMS/Mailer date.

Question 12

What is the MoneyBack 2X feature?

Accepted Answer

The MoneyBack 2X feature ensures you receive 100% more reward points for online spending with the MoneyBack card. Offline transactions earn 2 Reward Points (RP) per ₹150, while online/e-commerce transactions yield 4 Reward Points (RP) per ₹150.

Question 13

Can a customer opt for cash instead of an E-voucher?

Accepted Answer

This offer is non-cashable, not extendable, and non-negotiable.

Question 14

When will the E-voucher be dispatched to the customer?

Accepted Answer

Customers need to claim the voucher by visiting the link in the Eligibility Mailer or by sending an SMS according to the short codes in the eligibility SMS. E-vouchers will be triggered immediately to the customers on receipt of the voucher choice.

Question 15

What is the Spend Milestone Offer?

Accepted Answer

To qualify for the Spend Milestone Offer, spend ₹50,000 a quarter and receive a ₹500 e-voucher. The offer commenced on April 1, 2018.

Question 16

Is there any capping for reward points earned on the MoneyBack 2X Feature?

Accepted Answer

Yes, there's a maximum limit of 15,000 reward points per cycle. The additional 2 RP per Rs ₹150 from the 2X feature is capped at 500 points monthly. For example: Let's say a customer spent ₹40,000 within a statement cycle. Based on their spending, they would earn reward points as follows: Reward points earned during the transaction cycle = (40000 / 150) * 2, which equals 534 RP. Additional reward points (1X as per 2X product feature) earned in the next statement cycle = Lesser of 500 or (40000 / 150) * 2, which equals 500 RP. Therefore, the customer would earn 1034 Reward Points for this transaction (534 + 500).

Question 17

Will customers get a reminder of eligibility mailer & SMS?

Accepted Answer

Customers who have not claimed the e-voucher will be sent an eligibility Reminder on the 30th and 45th Day.

Question 18

How long is a voucher valid?

Accepted Answer

An e-voucher will be valid for 90 days from the date of issue.

Question 19

How to apply for a MoneyBack Credit Card?

Accepted Answer

We are currently not accepting new applications for the HDFC MoneyBack Credit Card. However, you can explore a range of other credit cards that may suit your needs. Click here to view our available options and find the right card for you.

Question 20

If a customer holds multiple cards, can they club spend for offer eligibility?

Accepted Answer

If a customer has more than 1 (one) HDFC Bank Credit Card, spending on the cards cannot be clubbed by the customer to qualify for the said offer.

Category	Rate	Cap
Online	—	additional 2 RP per Rs ₹150 from the 2X feature is capped at 500 points monthly
Grocery	—	Reward points on grocery transactions are capped at 1,000 per month

Outstanding amount	Late fee
Up to ₹100	Nil
₹101-500	₹100
₹501-1,000	₹500
₹1,001-5,000	₹600
₹5,001-10,000	₹750
₹10,001-25,000	₹900
₹25,001-50,000	₹1,100
More than ₹50,000	₹1,300

Category	Rate	Cap
Online	—	additional 2 RP per Rs ₹150 from the 2X feature is capped at 500 points monthly
Grocery	—	Reward points on grocery transactions are capped at 1,000 per month

Outstanding amount	Late fee
Up to ₹100	Nil
₹101-500	₹100
₹501-1,000	₹500
₹1,001-5,000	₹600
₹5,001-10,000	₹750
₹10,001-25,000	₹900
₹25,001-50,000	₹1,100
More than ₹50,000	₹1,300

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