Question 1

How to use your Duo Card at an ATM?

Accepted Answer

You can use your IndusInd Bank Duo Card as an ATM/Debit Card by entering your Debit Card PIN to withdraw funds from your Bank Account, and to conduct other Banking transactions at an ATM. Please ensure to insert your Duo Card in to the ATM card slot from the 'ATM/Debit Card' (blue arrow) side. You can also use your IndusInd Bank Duo Card as a Credit Card by entering your Credit Card PIN to obtain a Cash Advance against your Credit Card Cash Limit. Please ensure to insert your Duo Card into the ATM card slot from the 'Credit Card' (yellow arrow) side.

Question 2

How to use your Duo Card at Point-of-Sale Merchant Establishments?

Accepted Answer

To pay for transactions using the funds in your IndusInd Bank Account, please ensure to insert your Duo Card into a POS Machine slot from the 'ATM/Debit Card' (blue arrow) side and enter your Debit Card PIN. To pay for transactions using the assigned Credit Card Limit, please ensure to insert your Duo Card into the POS Machine slot from the 'Credit Card' (yellow arrow) side and enter your Credit Card PIN. To pay for transactions at Non Chip and PIN POS Merchant Terminals, please ensure to swipe your Duo Card Magstripe as per your preferred Debit/Credit Card option and enter the appropriate PIN to complete the transaction.

Question 3

How to use your Duo Card Online?

Accepted Answer

You can use your IndusInd Bank Duo Card to shop online, pay for services, or make utility bill payments. For online transactions using the funds in your IndusInd Bank Account, please enter your Debit Card Credentials (Card Number, Expiry Date, CVV) on the Merchant Website to make the payment. For online transactions using the assigned Credit Card Limit, please enter your Credit Card Credentials (Card Number, Expiry Date, CVV) on the Merchant Website to make the payment. You can authenticate the online transaction using the Verified By Visa (VBV) Password or the One Time Password (OTP).

Question 4

Can I block my DUO Card through the mobile app?

Accepted Answer

In case, the customer wants to block his DUO Card through IndusMobile app, both Debit & Credit Cards will need to be blocked separately.

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