Question 1

How to redeem Credit Card points for rewards?

Accepted Answer

You can experience seamless redemption of reward points with ICICI Bank. First, log into ICICI Bank Net Banking or the ICICI Bank's iMobile app. In the 'Rewards' section, you can redeem your ICICI Bank reward points across multiple categories such as electronics, lifestyle, luxury, shopping and travel.

Question 2

How to apply for an ICICI Bank Credit Card online?

Accepted Answer

You can apply online by visiting the ICICI Bank website and selecting a Credit Card that best suits your needs. Make sure to check the eligibility criteria. Fill out the application form with your details. You can also visit any ICICI Bank branch in person, where a representative will help you throughout the process. Don't forget to have your documents like proof of identity, proof of address and income statements handy.

Question 3

How to avail Complimentary International Airport lounge access?

Accepted Answer

Enjoy unlimited complimentary access to international airport lounges with ICICI Bank Emeralde Credit Card. Complimentary benefits are applicable only for the primary Cardholder. For customers who applied on or after 15 November 2024: Complimentary Priority Pass Membership with access to 1,400+ lounges in 145+ countries worldwide. For customers who applied before 15 November 2024: DreamFolks Membership with access to 650+ lounges in 100+ countries.

Question 4

Does the Emeralde Credit Card provide discounts on movie tickets?

Accepted Answer

Yes, it does. The Emeralde Credit Card has an offer through BookMyShow in which you buy one ticket and get up to ₹750 off on the second ticket, up to 4 times every month.

Question 5

Who should use this Card?

Accepted Answer

The Emeralde Credit Card is an ideal Card for people who enjoy a luxurious lifestyle. You get unlimited international and domestic lounge access for the primary Cardholder, a shopping voucher from TATA CLiQ worth ₹5,000 (only American Express Cardholders) and ICICI Bank reward points.

Question 6

Can I make an online purchase with the Emeralde Credit Card?

Accepted Answer

Yes, you can easily make online purchases across India and in select overseas online stores using the Emeralde Credit Card.

Question 7

What are the benefits offered with the Emeralde Credit Card?

Accepted Answer

The Emeralde Credit Card gives you benefits such as: Buy one ticket and get up to ₹750 off on the second ticket, up to 4 times in a month through BookMyShow; Unlimited international and domestic airport lounge access; Up to 4 golf rounds every month, basis spends on the Card.

Question 8

What is the age limit to apply for the Emeralde Credit Card?

Accepted Answer

You must be between 21–65 years of age to be eligible to apply for the ICICI Bank Emeralde Credit Card.

Question 9

What are the criteria for availing domestic lounge access?

Accepted Answer

For lounge visits within India, the primary Cardholder can avail unlimited complimentary lounge access using their ICICI Bank Emeralde Credit Card. Please swipe the ICICI Bank Emeralde Credit Card to avail the complimentary lounge access.

Question 10

What are the golf privileges and the eligibility criteria to avail them?

Accepted Answer

As an Emeralde Credit Cardholder, you are eligible for a complimentary round or lesson of golf for every ₹50,000 spent on retail purchases in the previous calendar month. You can avail a maximum of 4 complimentary rounds per month. The benefit can be booked through the Golftripz website at www.teetimes.golftripz.com. Benefits will be credited to your account by the 10th day of the following month, available for use in the next two months.

Question 11

What Air Accident insurance coverage is provided to Cardholders?

Accepted Answer

The primary Cardholder is entitled to Air Accident insurance coverage of ₹3 crore. This benefit applies only when the Card has been used at least once in the 60 days prior to the incident. Note that the insurance covers international travel only, provided that the tickets were purchased using the Credit Card. Supplemental Cardholders are not eligible for this insurance coverage.

Question 12

What are the key features of the concierge services offered?

Accepted Answer

The concierge service provides 24/7 support for varied needs such as restaurant reservations, flower and gift deliveries, hotel and flight bookings, car rentals and even movie ticket delivery. Additionally, the service offers emergency auto assistance and medical concierge support, ensuring comprehensive assistance during emergencies.

Question 13

What fraud protection benefits are available to Cardholders?

Accepted Answer

Cardholders are protected against fraudulent transactions with Counterfeit Card Liability, ensuring coverage against unauthorised usage. Additionally, the Card provides an Account Takeover Cover, which safeguards you in case your personal information is accessed or misused by a third party without your consent.

Question 14

What is the fuel surcharge waiver offered to Cardholders?

Accepted Answer

Cardholders can avail of a 1% fuel surcharge waiver on all fuel transactions of up to ₹4,000 at any fuel outlet in India. This benefit applies to both the primary Cardholder and the Plus (supplemental) Cardholder. The waiver is automatically applied when the eligible transaction is completed using the Credit Card.

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